PublicationS
Continuum Innovation Blog
Author
The Complexity of Irregularity: A User’s Guide
Fall 2024
Continuum Innovation Blog
Author
The Seven Elements of Innovation Strategy
Summer 2024
Continuum Innovation Blog
Co-author
Taking Healthcare Back to the Drawing Board: A New Vision of Care Models
Summer 2023
Machine Design
Author
How Emerging Technologies Can Transform the Hospital Experience
Summer 2022
Continuum Innovation Blog
Author
I Survived a Difficult Hospital Stay. Now Let’s Iterate.
Spring 2022
Continuum Innovation Blog
Co-Author
Life After Aducanumab: Designing the Patient and Caregiver Experiences Around New Neurology Drugs
Summer 2021
Continuum Innovation Blog
Co-Author
Evolving the UX Paradigm: How Automakers Can Outsmart the Smartphone
Winter 2020
Continuum Innovation Blog
Author
Designing for the Alpha Daughter
Spring 2018
Continuum Innovation Blog
Author
Beyond Price: Why Pharma Needs User Experience to Differentiate Biosimilars
Spring 2016
Continuum Innovation Blog
Author
Sustainability Is a Customer Experience Issue
Winter 2016
Continuum Innovation Blog
Co-Author
Locavore, Know Thyself
Fall 2015
SPEAKING ENGAGEMENTS
Massachusetts Bankers Association Innovation Summit
Keynote Speaker
Disruption by Design: A Human-Centered Approach to Innovation
June 2, 2023
Podcasts
HIMSSCast
Podcast Guest
Toward a more human-centered approach to hospital stays
Summer 2022
MyCustomer
Podcast Guest
Rise of the Conscious Consumer
Summer 2021
TELEVISION
Election Coverage on NECN
Contributor
November 7, 2020
November 3, 2020
September 1, 2020
Primary Source on NECN
Panelist
March 3, 2020
February 11, 2020
January 14, 2020
November 20, 2019
October 15, 2019
September 18, 2019